Welcome to Zibli.in (“we”, “our”, “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zibli.in/ (“Site”), use our services, or make purchases. By accessing or using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you use our site or services, as well as information collected automatically.
A. Personal Information
This includes information you provide when:
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Creating an account
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Placing an order
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Subscribing to newsletters
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Contacting customer support
Examples:
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Full Name
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Email Address
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Phone Number
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Billing & Shipping Address
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Order Details
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Password (securely stored)
B. Payment Information
When you make a purchase, we collect:
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Cardholder Name
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Card Details (card number, expiry, CVV)
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Payment confirmation details
Important: Payment information is processed directly through Razorpay. Zibli.in does not store full payment card details on our servers. Razorpay’s security and encryption are applied to protect your payment data.
C. Automatically Collected Information
We may collect certain information automatically using cookies and tracking technologies:
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IP Address
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Browser Type
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Pages Viewed
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Time & Date of Visit
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Referring URL
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Device Information
2. How We Use Your Information
We use your personal and usage information for the following purposes:
A. Order Fulfillment
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Process and manage orders
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Deliver products
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Send order confirmations and shipping updates
B. Payment Processing
Your payment information is used to complete transactions via Razorpay.
C. Customer Support
To respond to your inquiries and provide support.
D. Marketing Communications
We may send promotional emails or newsletters if you opt in.
E. Website Optimization
To understand how users interact with our site and improve performance.
3. Payment Gateway (Razorpay)
We use Razorpay as our third-party payment processor. When you place an order and make a payment:
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Your transaction is securely processed by Razorpay.
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Zibli.in shares required payment information with Razorpay to complete your purchase.
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Razorpay encrypts all payment data and follows strict security guidelines.
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Zibli.in does not store sensitive card information on its servers.
Razorpay’s Privacy Policy governs how your payment data is handled by them.
4. Cookies & Tracking Technologies
A. What Are Cookies?
Cookies are small text files placed on your device to improve user experience and track interaction with the Site.
B. How We Use Cookies
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To remember your cart contents
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Track browsing preferences
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Analyze traffic (via analytics tools)
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Prevent fraud
C. Managing Cookies
You can manage or disable cookies through your browser settings, but this may impact some website functions.
5. Data Sharing & Disclosure
We may share your information with:
A. Service Providers
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Payment processors (Razorpay)
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Shipping partners
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Email and marketing services
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Analytics tools
B. Legal Requirements
We may disclose information if:
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Required by law
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To protect our rights
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In response to legal requests
C. Business Transfers
If Zibli.in merges or is sold, your information may be transferred to the new owner.
6. Data Security
We implement industry-standard security measures to protect your data:
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Encrypted communication (HTTPS)
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Secure servers
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Access controls
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Regular security audits
However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
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Access your personal information
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Correct or update details
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Request deletion (where applicable)
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Opt out of marketing communications
To make a request, contact us using the details below.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
9. Children’s Privacy
Zibli.in is not intended for children under 18. We do not knowingly collect information from those under 18.
10. Changes to this Privacy Policy
We may update this policy occasionally. We will post the updated version here with a revised “Last Updated” date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy:
📧 Email: support@zibli.in
🌐 Website: https://zibli.in/